Replies

When they write back, the platform answers.

Ranla is the email platform, so inbound is part of the product: conversations in one inbox, intent classification, drafts in your voice, and a confidence gate before anything goes out.

Re: Still stuck on setup?[email protected] · 2m ago

Sam Park[email protected]

How much is the subscription after the trial? I want to upgrade but I'm not sure what plan fits a team of four.

Ranla read this as Pricing question · 91% sure

Needs you

Answering from your business brief and current plans. You require approval before any reply goes out.

Hi Sam,

Pro is $99/mo for up to 2,500 engaged users in the last 90 days, which should cover a team of four on a PLG product. Annual billing is 20% off.

Happy to walk through what counts as "engaged" if helpful.

Alex

Send replyEdit draft

Inbox

Conversations, not a delivery log.

Replies to campaigns and transactional mail land as threads you can read and answer from the same place you send. Archive, unread, and reply-all work like a mail client. Outbound replies go through the normal send path so suppression and domain rules still apply.

Threaded with the send

Inbound joins the conversation that started the email. Your reply uses proper threading headers so it stays in the recipient's client too.

One mailbox for product mail

Lifecycle and transactional share the stack. Someone writing back about a campaign or a receipt shows up in the same inbox.

Answer without leaving

Open the thread, edit the draft, send. No copy-paste into a separate support tool for the replies your campaigns create.

Classify and draft

Every reply gets a read, a draft, and a decision.

Ranla classifies intent (pricing, how-to, unsubscribe, complaint, and more), scores confidence, and drafts in your voice from the business brief and thread history.

Safe questions can send

High-confidence pricing and product questions can go out on their own when you turn auto-send on. Refunds, churn, legal, and complaints always escalate with a draft ready.

Unsubscribe is an action

An unsubscribe intent suppresses the address and confirms. It is never answered with a sales pitch.

Noise is ignored

Out-of-office, auto-responders, and spam do not burn a reply slot or hit your customers with a bot answer.

Modes

You set the gate. The rails stay in code.

Auto-reply starts off until you choose draft-only or send. Confidence is a per-account threshold. Cooldowns and daily caps stop runaway loops. Every auto-sent reply is logged with the draft, confidence, and decision.

Agent window → · Automations → · Email →

Learning

Replies shape what you send next.

What people ask back feeds segments and the next campaign. A pricing question is not only a thread to close; it is signal for who was close to buying.

FAQ

Reply questions

Does Ranla handle replies to campaigns?

Yes. Inbound lands in a conversation inbox. Ranla classifies intent, drafts in your voice, and either sends when confidence clears your gate or escalates with a draft ready for you.

Can replies send without me?

Only if you turn auto-send on and the intent clears your confidence threshold. Refunds, churn, legal, and complaints always escalate. Auto-reply starts off.

Do transactional replies show up too?

Yes. Lifecycle and transactional share the stack, so someone writing back about a campaign or a receipt lands in the same inbox.